Shipping and Returns

Shipping and Handling Fees

In order to keep the prices of the collars and leashes reasonable, the shipping and handling fees reflect all the costs associated with packaging, processing, and shipping your order.

There is a shipping estimator in the shopping cart.

During the checkout process an estimated shipping cost is displayed

Returns

Collars are ONLY made as they are ordered, hence the strict return policy listed below.

Make sure you order the correct width/size needed. If you're NOT SURE of the size/width needed, ASK BEFORE YOU PLACE YOUR ORDER.

Clearance and Sales items ARE NOT returnable or exchangeable items.

You must send your return request to immediately upon receipt of the order, with your reason for the return/exchange, and the item MUST BE UNUSED.

If a return/exchange is agreed upon, the item(s) must be returned in the same BRAND NEW/UNUSED condition as received. Items for return/exchange must be received within 21 days of the original delivery date.

Absolutely NO returns for:

Wear and Tear

X-Small sizes (9"-12")

Small sizes (12"-15")

X-Large sizes (up to 29")

Custom sizes (any size adjustment made to the standard sizes listed on this site)

3/4" collars (any size)

1" collars (any size)

2" collars (any size)

Clearance or Sale items

Buckle collars (any size)

Side Release dog collars (any size)

Tag collars (any size)

Leashes

Requests for return/exchange made 7 days or more after shipping date for US customers

Requests for return/exchange made 10 days or more after shipping date for Canada customers