FAQ (Frequently Asked Questions)
1. Are martingale collars just for greyhounds?
Even though martingale collars are the recommended collar for greyhounds/sight hounds, they work "greyt" for ALL Breeds. Martingale collars are also known as the "humane choker" or "gentle choke" collar. Because the choke effect is gentle to the neck but effective, the martingale collar is great for training. More & more other breeds are enjoying the comfort, reliability, and durability of martingale collars. If you would like to see some of the breeds that are using martingale collars, check out the Photo Gallery.
2. How do I clean or care for a Trendy Hounds collar?
Make sure to remove ALL tags.
Place the martingale collar and/or leash in a laundry bag, knotted pillow case, or lingerie bag. Wash them on a gentle cycle with a mild detergent and air dry them.
If your dog has scratched the collar causing some loose threads, you can run a lighter very quickly over the threads to singe back the snapped threads. NEVER do this while the collar is on the dog and keep your lighter moving when you do it!!!!
Regular Collar Inspection:
- You should inspect your dog collars frequently for signs of potential problems.
- Even though every Trendy Hounds collar is made with your dog's safety in mind, chewing and scratching can damage even the strongest of seams.
- You should frequently check the collar to make sure it has not loosened up over time. If you're not sure what the proper fit of the collar should be click here.
- Buyer is responsible for proper use and care of product(s) purchased from this site and proper supervision of their dog(s).
3. What method of payments do you accept?
PayPal, money orders, cashier checks, and personal checks.
Of course, PayPal is the preferred method & the quickest form of payment. When you pay with PayPal you can rest assure you are using the safest, easiest form of payment. You also don't have to have a PayPal account to use PayPal. You can use a credit card with PayPal.
When you pay with PayPal, a money order, or cashiers check, the processing time is as stated below in question #4.
When you pay with a personal check, your order will be held for 7 to 10 business days upon receipt of check in order for the money to clear your bank.
When paying with a money order, cashiers check, or personal check, please make it payable to: Kathleen Roberts or Trendy Hounds.
If payment is not received within 7 business days of the order being placed it will be canceled.
Any orders outside of the United States have to be paid through PAYPAL!!
4. How long before you ship my order?
Sewing/processing time frames are listed below. If there is an unexpected delay, I will do my best to notify you of the delay.
**NOTE**The processing times are a guideline for the both of us. However, if I'm running ahead of the processing time, I ship the order as soon as it is complete.**NOTE
--Orders of 1 - 3 collars, please allow 7 - 10 business days once payment is received.
--Orders of 4+ collars, please allow 10 - 12 business days once payment is received.
--Wholesale orders, depending on the quantity ordered, please allow 2 - 3 weeks once payment is received.
Orders/payments received on weekends, holidays, or after 3pm EST are processed the following business day.
5. Do you wholesale?
Yes. It doesn't matter if you are a store, a non-profit organization, or an adoption group, I will be glad to help you find the perfect range of products for your customers.
To register for a Wholesale account:
--Sign up for an account through Client Login.
--Send an email to firstname.lastname@example.org with your username.
--Once your email request is received, you will be emailed a "retailer agreement".
--Once we receive your acknowledgment email in response to the "retail agreement", your account will be upgraded to a wholesale account.
--You will receive an email confirming your account has been upgraded & what you need to do to get started.
6. How are your collars made?
--Sewn on strong polypropylene webbing
--Lined with a plush black soft fuzzy felt to help prevent bald spots on the neck
--Heavy duty nickel hardware
--Jacquard ribbon, woven ribbon, grosgrain ribbon, cotton fabric
--Nylon webbing used for collars and leashes are 1 inch wide
--ALL leashes are 1 inch wide
--ALL Trendy Hounds collars and leashes are individually sewn by me; hence, the processing times listed in question #4.
7. Sales Tax
South Carolina residents will be charged 8%.
8. Can I use Trendy Hounds collars for Tie Out collars?
Trendy Hounds martingale collars ARE NOT designed for tie out usage and ARE NOT warranted for this purpose.
9. Will you ship to a different address?
I will ONLY ship to the address that is on your paypal account or the paypal transaction address. If you enter a ship to address on the Trendy Hounds website and it does not match your paypal account or the paypal transaction address, I will not ship to it. Again, I will ONLY ship to the address on your paypal account or the paypal transaction address.