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Returns Policy

Collars are ONLY made as they are ordered, hence the strict return policy listed below.

Make sure you order the correct width/size needed. If you're NOT SURE of the size/width needed, ASK BEFORE YOU PLACE YOUR ORDER. 

Clearance and Sales items ARE NOT returnable or exchangeable items.

You must send your return request to info@trendyhounds.com immediately upon receipt of the order, with your reason for the return/exchange, and the item MUST BE UNUSED.

If a return/exchange is agreed upon, the item(s) must be returned in the same BRAND NEW/UNUSED condition as received. Items for return/exchange must be received within 21 days of the original delivery date.

Absolutely NO returns for:

Wear & Tear

X-Small sizes (9"-12")

Small sizes (12"-15")

X-Large sizes (up to 29")

Custom sizes (any size adjustment made to the standard sizes listed on this site)

3/4" collars (any size)

1" collars (any size)

2" collars (any size)

Sports collars (any size)

Canada flag or Australia flag collars (any size)

Buckle collars (any size)

Side Release dog collars (any size)

Tag collars (any size)

Leashes

Requests for return/exchange made 7 days or more after shipping date for US customers

Requests for return/exchange made 10 days or more after shipping date for Canada customers

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